PPL Electric Utilities is echoing the Pennsylvania attorney general's recent warning to customers to beware of telemarketers or door-to-door salesmen who may be claiming to be our employees.
PPL does not engage in telemarketing or door-to-door sales for the purpose of encouraging residential customers to switch energy suppliers.
PPL may contact you by phone about your account or service in the event there's a problem with your service. In addition, virtually all visits to customer homes by PPL Electric Utilities or their contractors are prearranged by the customer or through a call to the customer.
All PPL employees and contractors must carry company issued identification. If someone claiming to be from PPL Electric Utilities comes to your door, ask to see this identification. Nearly all service employees also wear company uniforms and drive marked company vehicles.
If you ever have any doubts about a caller or visitor claiming to represent PPL Electric Utilities, or about the information you are being asked to provide, call 1-800-DIAL-PPL (1-800-342-5775) for verification and remember to call your local police department if things don't check out.
Suppliers licensed by the state may use agents to conduct door-to-door or telephone marketing or sales activities. Their activities must comply with federal, state and municipal laws and regulations.